Refund Policy
Effective date: 24 September 2026
This policy applies to digital courses purchased on this website from Eden HQ LLC.
When you can request a refund
You may request a refund within 14 calendar days after Stripe confirms your payment.
A full refund is available on request within that window. You do not need to provide a reason, and eligibility does not depend on how much of the course you have watched or completed.
The refund includes the amount you paid for the affected course and any tax collected on that purchase. No payment-processing or administration fee is deducted.
The window applies separately to each purchase.
How to request one
Email photo@arianrousta.com with the course name and the email address used for the purchase. Include the receipt or order reference when available.
Do not send your password, sign-in link, or full card number.
The time you send your request determines whether it is within the window, not the time we reply. If we need more information to identify the purchase, we will ask for it.
How the refund is processed
We will submit an eligible refund within five business days after receiving enough information to identify the purchase. Business days mean Monday through Friday, excluding U.S. federal holidays.
Refunds are sent through Stripe to the original payment method. Your bank or payment provider controls when the refund appears in your account. The submission period above is not a guarantee of when your bank will post the funds.
If a refund fails, contact photo@arianrousta.com so an alternative can be arranged.
What happens to access
When a refund is issued, access to the refunded course and its lesson threads ends. Your other course purchases remain unchanged. If you no longer have any course access that qualifies you to post in the community, that posting access also ends.
You must delete downloaded materials from the refunded course. You may keep your own original work created by applying what you learned.
Problems outside the refund window
The standard window does not limit refunds promised for early permanent course closure under the Terms of Service, or any refund or other remedy required by law.
Contact photo@arianrousta.com about duplicate charges, missing purchased access, or a course that was not provided as described. These issues are not automatically dismissed because the standard request window has passed.
Simply closing your account does not submit a refund request. Please email the request so the purchase can be identified.
Questions
Email photo@arianrousta.com.